We are seeking a friendly and enthusiastic individual to join our team as a full-time Member Service Representative (MSR).This position could be scheduled to work in either Ohio office as needed.
Applicants may be contacted via e-mail. Failure to respond to any email in a timely manner will result in the applications being rejected.
Job Purpose:
The MSR is the “face” of Riverview and is expected to create a welcoming, friendly environment for current and potential members as soon as they enter the doors or begin drive-through transactions. MSRs also process a variety of financial transactions for members and provide information about Riverview’s products and services.
Key Job Responsibilities & Expectations:
- Present an overall professional image in the areas of dress, communications, and conduct
- Greet and welcome members to the credit union
- Provide first-class member service on a consistent basis
- Ability to balance a cash drawer and process transactions quickly but accurately.
- Promote, explain, and cross-sell Riverview's products & services and current promotions to current and potential members
- Answer phone calls in a timely manner
- Ability to exercise good judgment and discretion in handling confidential information
- Ability to identify member needs and maintain and support the credit union philosophy.
Education/Experience/Skills:
- Minimum High School Diploma or GED equivalent is required
- Preference will be given to individuals with prior teller experience.
- Math skills sufficient to calculate and process transactions
- Excellent customer service skills
- Strong basic computer skills and ability to operate standard office equipment (calculator, copier, fax, etc)
- Internet proficient
- Good organizational, time-management, and problem-solving skills,
- Ability to multi-task and operate under pressure
- Possess a positive and professional team attitude at all times
- Must have reliable transportation
- Must be able to pass a comprehensive background check and bondability
Schedule:
Approx. 40 hours / per week. Some overtime may be required. Shifts are scheduled on a rotating basis to provide adequate coverage during normal hours of operations: 8AM-5:30PM Mon-Thurs and 8:AM-6:00 PM Fri. Shifts typically are 8 hrs although some 10 hr shifts will be required. Offices are closed on Saturdays and for all federal holidays.
Compensation:
Base pay will be commensurate with experience. Riverview also offers health, dental, and vision insurance, paid holidays and time off, 401(k) plan with a competitive company match, and company paid short-term disability and life insurance coverage.
